Faxend vs HelloFax: Detailed Comparison 2026

The quick verdict

Faxend and HelloFax solve the same problem in different ways. Both let you fax without a machine or a phone line.

Faxend is built for people who want to pay once and be done. Its Basic plan costs $2.99 for a single job, and you skip creating an account. That suits anyone who faxes a signed form a few times a year.

HelloFax, now called Dropbox Fax, is built for people who already store files in the cloud. It plugs straight into Google Drive, Dropbox, and OneDrive. If your documents live there, sending takes a couple of clicks.

The catch with HelloFax is commitment. Regular use pushes you onto a monthly plan, and there is no mobile app. Faxend keeps a pay-per-fax option and ships a native iPhone app.

Neither tool needs a landline or a fax machine. Both run in your browser. The real decision comes down to how often you fax and how much you trust monthly billing.

A detailed comparison should go past the marketing page. So this guide looks at what you actually pay, what each service does well, and where each one frustrates users. Read the section that matches your situation.

Pricing compared

Price is where these two split the hardest. Faxend leads with a true one-time option. HelloFax leans on monthly tiers.

Faxend's Basic plan is $2.99, one time, for up to 5 pages with a 30-day credit window. No subscription, no account. Standard runs $9.99 a month for 20 pages and stored history. Pro is $19.99 a month with unlimited pages and a dedicated inbound number.

HelloFax starts with a free tier of 5 pages, no card required. Pay-as-you-go sending costs $0.99 per fax for up to 10 pages. Its Home Office plan is $9.99 a month for 300 pages. Professional is $19.99 a month for 500 pages, and Small Business is $39.99 a month for 1,000 pages. Month-to-month billing can push the Home plan closer to $14.99.

Here is the side-by-side view.

Plan type	Faxend	HelloFax (Dropbox Fax)
One-time or lowest entry	$2.99 one-time, 5 pages, no account	Free 5 pages, then $0.99 per fax
Entry monthly	$9.99/mo, 20 pages, HIPAA-ready	$9.99/mo, 300 pages
Mid monthly	$19.99/mo, unlimited pages, inbound number	$19.99/mo, 500 pages, 10 users
Top tier	Pro covers unlimited use	$39.99/mo, 1,000 pages, 20 users

If you fax rarely, Faxend's $2.99 job is hard to beat. If you fax hundreds of pages a month across a team, HelloFax page bundles read well on paper. Check current numbers on the Faxend pricing page before you decide.

Watch the fine print on page limits. HelloFax charges by monthly page bundles, so heavy months can trigger overage fees. Faxend's Pro plan removes that worry with unlimited pages. For a light user, though, paying $9.99 every month makes little sense when a single Faxend job costs $2.99.

Annual billing can lower HelloFax rates, but it locks you in for a year. Faxend keeps things flexible. You can run one Basic job, then upgrade to Standard or Pro only if your volume grows.

Think in real scenarios. Say you fax three documents a year. On Faxend, that is three Basic jobs at $2.99, so under $9 total. On HelloFax, the free tier covers a little, then pay-as-you-go kicks in at $0.99 each. Both stay cheap for rare use. The gap widens once monthly plans enter the picture. A HelloFax subscriber pays every month whether they fax or not.

Features side by side

Both services cover the basics. You upload a document, enter a fax number, and send. Delivery confirmations arrive by email.

HelloFax stands out on cloud integrations. It connects to Google Drive, Google Docs, Gmail, Dropbox, and OneDrive. You can fax a file straight from storage without downloading it first. For heavy Google Workspace users, that is real convenience.

HelloFax carries one feature Faxend does not chase. It ties into Dropbox Sign, the former HelloSign, so you can request signatures on a document. If your workflow blends faxing and e-signature requests, that link has value.

Faxend focuses on speed and simplicity. You send from the Faxend send page in your browser, or from the iPhone app. A single page usually lands in 30 to 60 seconds. International sending reaches 120-plus countries through the Sinch network.

Faxend also offers a dedicated inbound number on its Pro plan. That means you can receive faxes, not only send them. Our guide on how to receive a fax online walks through the setup.

HelloFax supports receiving too, but inbound numbers sit on its paid tiers. Neither service asks you to buy hardware.

File support looks similar on both sides. You can send PDFs, Word files, and images. Each service converts your upload into a clean fax page. Confirmations tell you when a fax went through or failed, so you are never guessing. Faxend keeps a record of sent jobs on its Standard and Pro plans, which helps if you need proof of delivery later.

HIPAA and security

Security matters most when you fax medical or legal records. This is where the plans diverge in a way that affects real risk.

Faxend encrypts every fax with AES-256, both in transit and at rest. HIPAA-ready protection ships on every plan, including the $2.99 Basic job. A Business Associate Agreement is available when you need one. You can read the federal rules on the HHS HIPAA page.

HelloFax offers HIPAA compliance as well. The difference is placement. Its HIPAA support and signed BAA typically live on paid business tiers, not the free or cheapest options. A healthcare worker sending one intake form pays more to stay compliant.

A Business Associate Agreement is the contract that lets a vendor handle protected health information. Without a signed BAA, faxing patient data can breach the rules. Faxend makes that agreement available across its plans, so the safe path does not depend on your price tier.

Under the hood, both services rely on the same core fax protocols. The T.38 standard carries fax over IP networks. You can see how that works on the T.38 Wikipedia entry.

Retention also matters for compliance. Faxend stores your fax history on paid plans, so you can pull a record during an audit. That trail supports the paperwork regulators expect. Both services use encryption in transit, but Faxend states encryption at rest as well, which protects stored documents.

For a solo clinician or a small legal office, HIPAA on every Faxend plan removes a decision. You do not have to upgrade to stay safe.

Mobile and access

Phones are how many people fax now. This category has a clear gap.

Faxend ships a native iPhone app. You scan a document with the camera, enter a number, and send from anywhere. You can grab it on the App Store. If you compare mobile options, our roundup of the best fax apps for iPhone in 2026 puts it in context.

HelloFax has no iOS app and no Android app. Dropbox's own help center confirms this. Mobile faxing happens through a browser tab or by emailing an attachment to a hellofax.com address.

Email-to-fax works, but it is clunky on a small screen. There is no camera scan, no saved contacts, no push confirmation. For a phone-first user, that is a daily friction.

Consider a common task. You need to fax a signed lease while away from your desk. With Faxend, you open the app, snap a photo of each page, and send. With HelloFax, you first scan the pages some other way, save them, then email them to a fax address. The extra steps add up over time.

International faxing from a phone is another Faxend strength. The app reaches the same 120-plus countries as the web tool. You can send a document to an overseas office while standing in line, no laptop needed.

Faxend's no-account Basic plan also shines on mobile. See how that plays out in our piece on a fax app for iPhone without a subscription.

Who should choose what

Neither service is wrong. They aim at different habits.

Pick HelloFax if your work already runs through Google Workspace or Dropbox. The integrations save clicks. Teams that send high page volumes each month may like its bundled tiers. Just plan for a monthly bill and browser-only mobile.

Pick Faxend if you fax occasionally, value a one-time price, or send from a phone. The $2.99 Basic job fits rare senders. HIPAA on every plan fits healthcare and legal users who cannot risk a gap. The iPhone app fits anyone who works away from a desk.

Faxley has covered fax tools for over a decade. You can read more from our editor on the Faxley author page. The short version is simple. Match the tool to how often you fax and where you fax from.

There is also a middle path. Some people keep Faxend for quick mobile sends and a cloud tool for desk work. Nothing stops you from using the right tool for each moment. But most users prefer one service, and the choice comes down to price flexibility versus deep cloud integration.

Still unsure? Start small. A $2.99 Faxend job costs less than a coffee and proves the service in minutes. You can always move up a tier later.

Frequently asked questions

Is HelloFax the same as Dropbox Fax?

Yes. Dropbox acquired HelloFax and rebranded it to Dropbox Fax. The service and your account are the same product under a new name.

Does Faxend require a subscription?

No. Faxend's Basic plan is a one-time $2.99 charge for up to 5 pages. It does not require an account or a recurring fee.

Which service is better for HIPAA?

Faxend includes HIPAA-ready protection on every plan. HelloFax typically limits HIPAA support and signed BAAs to its paid business tiers.

Does HelloFax have a mobile app?

No. HelloFax and Dropbox Fax have no iOS or Android app. You fax through a browser or by email, while Faxend offers a native iPhone app.

Can I receive faxes with either service?

Yes. Both support inbound faxing. Faxend includes a dedicated inbound number on its Pro plan, and HelloFax offers numbers on paid tiers.

How fast does a fax send?

With Faxend, a single page usually reaches the recipient in 30 to 60 seconds. Times vary with page count and the receiving line.