Faxend vs eFax: Which is Better in 2026?

Quick overview of both services

eFax launched in 1996 and is one of the oldest cloud fax brands in the market. It is owned by j2 Global (now Ziff Davis) and is aimed primarily at enterprise and mid-size business customers who need integrations with Microsoft 365, Salesforce, and similar platforms.

Faxend is a newer service published by Obzena LLC. It is built around flexibility: send a fax in under two minutes with no account, or subscribe monthly for HIPAA-compliant workflows. The focus is on individuals, small practices, and anyone who faxes occasionally rather than constantly.

Both services use established telephony infrastructure. Faxend routes through the Sinch backbone, which covers 120+ countries. eFax uses its own global network with decades of uptime history.

Pricing compared

This is where the two services diverge most sharply.

Faxend offers three tiers. The Basic plan is a one-time $2.99 charge: five pages, valid for 30 days, no account required. The Standard plan is $9.99 per month for 20 pages with HIPAA coverage and fax history. The Pro plan is $19.99 per month for unlimited pages, a dedicated inbound fax number, and priority delivery. See the full breakdown on the Faxend pricing page.

eFax's entry plan (eFax Plus) is typically listed around $20 per month when billed annually, with a page cap around 150 sent and 150 received. Overages are charged per page. If you need more volume, eFax Pro runs higher. Pricing can also vary by promotion, so always check eFax's site directly for current rates.

For occasional faxers, the gap is significant. A person who sends two faxes a year would pay roughly $6 total with Faxend's Basic plan. The same usage on eFax would cost $240 or more annually.

eFax does offer more predictable high-volume pricing for teams sending hundreds of pages monthly, which is a genuine advantage in that context.

HIPAA and security

Both services claim HIPAA compliance, but the details matter.

Faxend applies AES-256 encryption in transit and at rest on every plan, including the $2.99 Basic tier. A Business Associate Agreement (BAA) is available, which is required under HHS HIPAA Security Rule guidelines when transmitting protected health information. This means even a one-off fax sender can meet HIPAA requirements without a monthly subscription.

eFax also offers HIPAA compliance and BAA signing, but typically bundles it with higher-tier plans. If HIPAA coverage is your primary concern and you only fax occasionally, Faxend's approach is more cost-efficient.

Neither service should be used as your sole PHI storage solution. Both are transmission tools. Always confirm BAA terms before sending patient data on any platform.

Features and delivery

eFax has a genuine edge in enterprise integrations. It connects directly with Microsoft 365, Google Workspace, and Salesforce. If your team already lives inside those platforms, eFax's native plugins reduce friction. That is a real benefit worth acknowledging.

eFax also supports email-to-fax, which lets users send faxes directly from their inbox without opening a separate app. For large teams with established email workflows, that matters.

Faxend keeps things simpler. You upload your document at faxend.com/send, enter the destination number, and send. A typical single-page fax arrives in 30 to 60 seconds. There is no email-to-fax feature currently, and no Salesforce plugin.

What Faxend does offer is international reach across 120+ countries and delivery confirmation on every fax. The Pro plan adds priority delivery, which moves your fax to the front of the queue during high-traffic periods.

For fax history and document management, eFax has a longer track record and more storage options. Faxend's Standard and Pro plans include fax history, but the interface is intentionally minimal.

Mobile experience

Faxend has a dedicated iPhone app available on the App Store. You can photograph a document, enter a fax number, and send without ever touching a desktop. The app is designed for quick, one-handed use.

For a full walkthrough of the iPhone workflow, the guide on how to send a fax from iPhone covers every step in detail.

eFax also has an iOS app with solid reviews. It supports sending, receiving, and managing your fax history from the phone. The app is more feature-rich than Faxend's, which makes sense given eFax's broader feature set overall.

If you want a no-subscription option on iPhone, Faxend's app is currently one of the few that lets you pay once per fax rather than committing to a monthly plan. The post on fax apps for iPhone without a subscription explores that category in more depth.

Side-by-side comparison

The table below summarizes the key differences at a glance.

Feature	Faxend	eFax
Entry price	$2.99 one-time (no account)	~$20/month (annual billing)
HIPAA on all plans	Yes, including Basic	Higher tiers only
BAA available	Yes	Yes
Encryption	AES-256 in transit and at rest	TLS in transit, encrypted storage
No account required	Yes (Basic plan)	No
Dedicated inbound number	Pro plan ($19.99/mo)	All paid plans
International coverage	120+ countries	Global network
Enterprise integrations	Not available	Microsoft 365, Salesforce, Google Workspace
Email-to-fax	No	Yes
iPhone app	Yes (App Store)	Yes (App Store)
Typical delivery (1 page)	30 to 60 seconds	Varies by plan and load
Publisher	Obzena LLC	Ziff Davis / j2 Global

Who should use each service

Choose Faxend if you send faxes infrequently and don't want a monthly bill. The $2.99 Basic plan is genuinely useful for one-off situations: signing a lease, submitting a medical form, or sending a tax document to an accountant. The best fax apps for iPhone in 2026 roundup puts Faxend in the top tier for occasional senders specifically because of this pricing model.

Choose Faxend's Standard or Pro plan if you run a small medical practice, a solo law office, or a real estate business that needs HIPAA coverage without enterprise overhead. The Pro plan's $19.99 monthly cost matches eFax's entry price while adding an unlimited page allowance.

Choose eFax if your team already uses Microsoft 365 or Salesforce and you need native fax integration baked into those workflows. eFax's email-to-fax feature also suits organizations where staff are unlikely to adopt a new app. For high-volume enterprise faxing with IT-managed accounts, eFax has more infrastructure behind it.

Neither service is objectively better for every user. The right choice depends on volume, workflow, and how much you want to spend when you're not actively faxing.

If you are still deciding between several services, the comparison of free fax apps for iPhone covers the lower end of the market, including options with limited free pages. And if receiving faxes is your main need, the guide on how to receive a fax online explains what a dedicated inbound number actually gives you.

The T.38 fax-over-IP protocol underpins most modern cloud fax services, including both platforms here. Understanding it helps explain why delivery times vary and why some faxes fail on poor internet connections.

Frequently asked questions

Is Faxend cheaper than eFax?

Yes, for most users. Faxend's Basic plan is a one-time $2.99 charge with no monthly commitment. eFax's entry plan runs around $20 per month on an annual contract. If you fax occasionally, the cost difference is substantial.

Does eFax include HIPAA compliance on all plans?

eFax offers HIPAA compliance and BAA signing, but it is typically tied to higher-tier plans. Faxend includes HIPAA coverage and AES-256 encryption on every plan, including the $2.99 Basic tier.

Can I send a fax with Faxend without creating an account?

Yes. The Basic plan lets you send up to five pages for a one-time $2.99 payment with no account required. You go to faxend.com/send, upload your document, and pay. eFax requires account creation on all plans.

Does eFax have better enterprise features than Faxend?

Yes, in that specific area. eFax integrates natively with Microsoft 365, Salesforce, and Google Workspace. Faxend does not offer those integrations. For teams that depend on those platforms, eFax has a real advantage.

Which service is better for a small medical practice?

Faxend's Standard plan at $9.99 per month covers HIPAA, includes a BAA, and provides fax history. That covers most small practice needs at a lower price than eFax's comparable tiers. For larger practices needing EHR integrations, eFax may be worth the extra cost.

Do both services have iPhone apps?

Yes. Faxend has an iPhone app on the App Store that supports sending without a subscription on the Basic plan. eFax also has an iOS app with a broader feature set, including fax management and inbox access.